I've been having problems with the UK company I purchase my hair systems from. Previously, things were going fine but I was supposed to get my first custom system from them in August, then every 4 months after that. I have not received the custom system yet, and was told in August that there would be delays. I emailed them this week to find out an update, but I have heard nothing back.
I've had my current stock system for 3 months now, but thanks to me looking after it, using spray in conditioner/UV protector as well as Back2Natural colour depositing conditioner, it is still almost as good as new and I expect to get at least another 3 months out of it.
Still, I am going to have to schedule a phone call with the hair system company in the near future to find out what's happening, as I pay them a monthly fee for my systems (simply so I can spread the cost - it doesn't actually cost me any extra).
I went to their website just now and saw the following message:
COVID-19: Due to the pandemic, regretfully our supply chain has been disrupted, so many of our stock systems are currently unavailable. We do have some stock, but numbers are limited. Therefore, please do get in touch prior to ordering and we will check availability for you. If your chosen product is not available, we may be able to recommend a substitution. If this is not an option, our custom-made production team are still fully operational, so we can make you a bespoke order for the same price as a stock. With our rush service, we can guarantee delivery of a custom order within 3-4 weeks. Please contact us for further details.
It is interesting to note that they say they can make a custom system within 3 - 4 weeks, for the same price as their stock units. That is some good news, if they can do what they claim. The quality of their systems is excellent, and the price is very reasonable, but their customer service has been terrible recently.
But in summary, we all need to prepare for this and try and get a couple of backup systems asap if you don't have any already. Needless to say, we should all look after our systems as much as possible too. There would be nothing worse than not having a hair system and not being able to get hold of one!!