As some of you will have read, I had a little trouble adapting to lace recently. In the interim period between getting my old and new system, I decided to use a Lord Hair UTS that I had bought a few months ago. This system was sitting in an air tight bag the whole time. I got it fitted, and the stylist did as best he could, but the quality was dreadful. It’s so sparse that I look like my hair is dramatically thinning all over. To top it off, I came off the football pitch the other day and saw that due to the poor coverage, the base was visible at the edges. I was very embarrassed.
I emailed LH who told me that a system should only last a month (despite the fact that I have worn it for less than 2 days at that point). They then told me I should just take it off!!! I mean, how out of touch from their client base are they?! Like I would just go bald for the next few weeks… I was told to post it to them at a cost of $30, which still doesn’t guarantee anything.
All in all I’m shocked. The quality was so poor, but I could have got over that if they were more understanding. I’ve been offered a $20 discount, and a partial $30 refund as a token of their ‘sincerity’
Terrible experience. Never again.
I emailed LH who told me that a system should only last a month (despite the fact that I have worn it for less than 2 days at that point). They then told me I should just take it off!!! I mean, how out of touch from their client base are they?! Like I would just go bald for the next few weeks… I was told to post it to them at a cost of $30, which still doesn’t guarantee anything.
All in all I’m shocked. The quality was so poor, but I could have got over that if they were more understanding. I’ve been offered a $20 discount, and a partial $30 refund as a token of their ‘sincerity’
Terrible experience. Never again.