Alright, so a few weeks before Hair Direct went out of business I ordered some hair system supplies from them (tape, UV protecting conditioner spray, adhesive). There was initially a bit of a problem with customs, and they were quite responsive to my emails, as well as quite apologetic. They said they'd resend it or offer a refund. The woman I was talking to was the one who is also about to start up a new hair system supplies company (now that Hair Direct is no more). Just before Hair Direct shut down she said she'd resent my order, but I did not receive any email confirmation or tracking number from her or the delivery company. I've since emailed her several times to ask for an update and a refund, but I have not received any reply.
Is there another way I can get a refund from Hair Direct? Who is dealing with their shutdown and refunds to customers? I can't get a refund via my bank because I ordered by debit card.
Is there another way I can get a refund from Hair Direct? Who is dealing with their shutdown and refunds to customers? I can't get a refund via my bank because I ordered by debit card.
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