The same thing happened to me! I hate to say it but I'm glad I wasn't the only one. Things like this had happened to me with Bob more than a few times over the past 6 years with him, but I kept trying anyway because I liked his hair. A couple times I received the hair no problem in 2 months, but most times it took 4-6 months and he would rarely respond to emails or phone calls, and when he did it was some new excuse.
I agree completely with GreenFood who asked this question, which I asked Bob, "If we pay you for the hairpiece IN FULL, up front, where does the money go?" He never answered that question. I also pointed out that what we pay him and what he pays the factory is lower so he makes a profit on the hair system. I had received so many lies from him from September to October it was starting to get ridiculous! I even copied his emails and sent them back to him so he could see the different stories he was giving me. After that, he stopped responding.
In November, I finally called American Express and took advantage of my buyers protection. When I informed him I did this he immediately responded. He told me the same thing FINALLY, about owing the factory money. He wanted to pay me $100 every 3 weeks until refunded I told him no, and settled for the $100 every other week. He also told me he would still send me the hair anyway when he can get it due to the issues. That was 4 months ago, I originally ordered in July 2013, but since I received the last payment on my refund, I haven't heard a word from him! I think there is definitely more going on here than we realize. I reported him to the BBB and suggest you all do the same to help other people who might try to order from him. His website should be taken down and he should loose his business license.
Stay away from hatsoffhair.com!!!!