I've been with hairdirect for about 11 years now. Their customer service is top-notch but they do not offer any type of hair other than Chinese or Indian. During the pandemic they changed factories and the last two systems that I've received have been very poor quality. I wear a full lace , full cap with almost shoulder length hair.These last 2 systems have been dry and Tangles very easily. For some reason they come back with a slight wave despite the order being "bone straight".I realize there are a lot of other companies out there that offer a wider variety of hair. Anybody else having there issues?