Thanks for the reply! I have a follow up tomorrow with them and will see what they say about the wrinkling. But it’s good to know that it isn’t normal!
I had my first system installed by a professional but was very unhappy with what they had installed. It was a lace piece with a poly perimeter but the poly had been dyed a dark brown colour and made it look like I was wearing a headband. The person who installed it didn’t say anything to me...