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Posted: May 20, 2010 - 0 comment(s) [ Comment ] - 0 trackback(s) [ Trackback ]

Received card by mail that it was time for my 6 month check up.  Called the number on the card, spoke to a Bosley rep, and made appointment, 1 month in advance.  I did not request a certain time.  I was given the time of appointment by the Bosley rep.  Bosley called to remind me of  appointment.  I called back and confirmed.

I showed up on time at 1 p.m. at Bosley office, which was the time I was given by a Bosley rep.  Walked up to the front desk and gave the woman at the front desk my name.  She said to me that the doctor takes appointments between 9 - 12.  I was confused and didn't know what to say.  She was extremely rude and made me feel like I should not be there. (I had just driven over 200 miles in Bad weather and thought I was not going to see the doctor).  I asked if the doctor was there and she said - yes, because I have your appoinment on the books, he is going to see you.  I'm even more confused and feel very uncomfortable.  If she had my appointment scheduled and I called a month in advance and was given the appointment date and time by a Bosley rep, then why is she saying all this to me? 

She then said to me that I didn't need to be there because it was to early and the doctor would not be able to tell me anything.  She then said, I wish you had talked to me first before you came.  And I said, Yes, so do I.

I can't explain to you how bad and confused I felt at this point.  Total Confusion!  Intimidated!  Upset!  Embarrassed!  From here on I was treated like dirt.  I've never delt with people and a company that was so rude and unprofessional.  I went back home that day with a bald spot and no answers about what to expect in the future.  I truly felt hopeless and very discouraged.  I had this uncomfortable feeling in my gut, like something was really wrong!  Unfortunately, that was the case, something was very wrong!

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